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Showing posts from February, 2011

Business Process Outsourcing (BPO)

Good day! I am a certified call center agent for 3 weeks and I enjoyed a lot. I experienced all the feelings such as nervousness, happy and depressed some of the time, because sometimes I failed assessments and I need to retake it.  Being in a Business Process Outsourcing (BPO) industry helps you a lot in English language particularly grammars, construction of thoughts, enunciation and the like. In BPO, they will develop one of the important values, empathy. Empathy is always being emphasized by our trainers because it will help you to become the best Customer Service Representative. BPO is includes pressure because every day or every week they will give assessments to you. They will provide you with good income but it includes problems of a particular customer. Sometimes they will yell at you, and for others it’s degrading because some are educated like other Customer Service Representative are registered nurses, engineers, architect and the like that's why others t