Tuesday, February 1, 2011

Business Process Outsourcing (BPO)

Good day!

I am a certified call center agent for 3 weeks and I enjoyed a lot. I experienced all the feelings such as nervousness, happy and depressed some of the time, because sometimes I failed assessments and I need to retake it. 

Being in a Business Process Outsourcing (BPO) industry helps you a lot in English language particularly grammars, construction of thoughts, enunciation and the like. In BPO, they will develop one of the important values, empathy. Empathy is always being emphasized by our trainers because it will help you to become the best Customer Service Representative.

BPO is includes pressure because every day or every week they will give assessments to you. They will provide you with good income but it includes problems of a particular customer. Sometimes they will yell at you, and for others it’s degrading because some are educated like other Customer Service Representative are registered nurses, engineers, architect and the like that's why others technique is to mute their phones for a second just to shout out loud their anger. 

BPO will not be as the best career for all but this job will give you a good salary and for us Filipinos we are not having difficulties to apply in this kind of industry. Call center agents are the assets of the company. Are you in doubt about that fact? For your information, Agents makes the company’s revenue increase. Why? It is because most of the agents are the one who sells the product, maintains rapport to the customers, answers queries and concerns and the one who will resolve the problem of the client. With all of that roles, company and customer maintains a harmonious relationship.

As of today, I am not sure of passing the Product Specific Training but I will do my best for the rest of the days. For me, my wave was cool because they always joking around and prevent the class to experience boredom. We are looking forward to pass this training so no one will be left behind.


  1. Should you tell us which call center company you are from? ^^

  2. Good day,

    I would actually like invite or request you to share a little something about the importance of kids’ play-time, not video games or anything digital. I mean the engaging, active fun of spending the afternoons under the sun. I know it may seem contradictory to the whole aspect of the academe, but studies have shown the importance of play in kids development.

    I’m currently working for a project with PLAY Universal, a social enterprise that focuses on the integral role of this kind of play in the development of kids. As a parent, I adhere to their advocacy, and I believe it to be my duty (aside from the fact that I’m an advertising executive), to help increase awareness and create a groundswell.

    We are inviting bloggers to spread the word, and I certainly hope you could. We have workshops on October at SMX and we’re also inviting parents and educators to participate. I can give you more details about the campaign and if you wish to get in touch, you can reach me at: chino.ragragio@gruposorbetero.com

    With that we would also like to invite you to get to know more about Play Pilipinas. There will be a workshop on August 26, this Friday, for the semi-finalists of our design contest. The first part of the workshop will offer an introduction about Play Universal’s background.

    You don’t have to attend the entire workshop, but we encourage you to sit with us, at least until after lunch. It can be an opportunity for you to get to know the director and the organizers. We’ll also be able to discuss the blog posts in person, and an opportunity to answer your questions about the campaign.

    The event will take place at the Community Center of Blue Ridge B in Quezon City (see map below). The event starts at 9 AM and ends at 5 PM. Lunch will be served.

    We look forward to seeing you! Please let me know if you would be able to make it.

    Thanks and regards,
    Chino Ragragio